Refund Policy

Customer Satisfaction:

Our top priority is customer satisfaction. If you are not satisfied with your purchase made in our online technology store, we offer refund and return options, subject to the terms and conditions set forth below.

Eligible Products for Refund:

a) Defective Products: If you receive a defective or damaged product, you may request a full refund or a replacement product, subject to availability. You must notify us of the defect or damage within [30] days of receiving the product.

b) Incorrect Products: If you receive a product different from what you ordered, you may request a full refund or a replacement for the correct product, subject to availability. You must notify us of the error within [30] days of receiving the product.

c) Product Dissatisfaction: If you are not satisfied with a product you received and wish to return it, you may request a refund within [30] days of receiving the product. The product must be in its original condition, unused, and in its original packaging.

Right of Withdrawal

According to U.S. consumer protection laws, customers may have the right to withdraw from the purchase of products and services within five (5) business days after the product is delivered or the contract is executed, for purchases made through non-traditional or remote methods (such as online purchases).

Refund Process

To request a refund, you must follow these steps:

a. Contact: Get in touch with our customer service team and provide your order details and the reason for your refund request.

b. Evaluation: Our team will evaluate your request and provide you with additional instructions, including the return address if necessary.

c. Return: Once we receive the returned product and verify its condition, we will proceed with the corresponding refund.

d. Payment Method: The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed. (Only to the account holder).

Refund Timeline

We are committed to processing refunds within a reasonable timeframe once the request has been approved. However, please note that the time it takes for the refund to appear in your account may vary depending on the payment method used and your financial institution:

Credit Card: Refunds will be issued to the card used for the purchase and may take up to 30 business days to reflect on your statement, depending on your bank.

Bank Transfer: Refunds via bank transfer will be processed within 10 business days.

Exclusions

There are certain situations where refund requests will not be accepted, such as:

a. Products damaged due to misuse or negligence by the customer.

b. Products that have been modified or altered by the customer.

c. Products not returned in their original, unused condition and in their original packaging.

d. Defamation or false claims via digital platforms will be considered an offense and will halt the refund process. By purchasing on our website, the customer acknowledges and agrees to follow the refund procedures without harming our company's reputation. We reserve the right to take legal action if necessary.

e. Fraud Attempts: If we detect that a customer has attempted fraud in the purchasing process, the refund process will be delayed until the case is investigated. In situations where fraud is confirmed, we will notify the bank and the payment gateway to initiate respective account restrictions, and no refund will be processed until the bank issues a certification of account ownership. The customer will be notified of the decision. We reserve the right to take legal action if necessary.

Shipping Costs

Original shipping costs are non-refundable unless the refund is due to an error on our part, such as sending an incorrect or defective product.

Refund Timeline:

We are committed to processing refunds within a reasonable timeframe once the request has been approved. However, please note that the time it takes for the refund to appear in your account may vary depending on the payment method used and your financial institution.

Contact

For any inquiries regarding our refund policy, please contact us through:

Live Chat: Website

WhatsApp: +1 3016560000

Email: returns@celulibre.com

Phone: +1 3016560000

If you have any additional questions about our refund policy, do not hesitate to contact our customer service team. We will be happy to assist you.